Moving in or out?

First things first - congratulations on your new home! Now the practical stuff.

It is important to inform us when you move in or out of a property or when someone else takes over the responsibility for the electricity supply to a property.

This needs to be done whether you are an existing customer, a new customer, a landlord or a pay as you go customer.

We require at least 7 days-notice prior to the date of the move. This allows us time to set up the account and to arrange a visit to the property if we need to read the meter manually. Please note: If we do not receive confirmation of the incoming customer and a new account is not set up in time, the supply will be disconnected.

If you are a brand new customer, we will send you a standing order form that relates to your new home once we have received the relevant details below.

Moving House Form

The house move form (Below) should be used for all notifications where a person or business is either taking over or ceasing responsibility for the electricity supply in a property.

This form takes about 5 minutes to complete.

If you are moving out of one property and into a new one you will need to tell us about both at the same time

Please have the information below available before you start this form, as you cannot save your progress.

Your Guernsey Electricity customer number if you are an existing customer (this can be found on the top right of your statement and starts with CUS)

Your details and contact details including email address.

If you are moving out of a property:

The full address of the property you are moving out of including postcode

The date that you are moving out

Your forwarding address

Details of the person moving into your old property and the date they are moving in (if you don't know, don't worry but it really helps us and you could save the next person from getting their supply turned off if we don't know who they are)

If you are moving into a property

The full address of the property you are moving into including postcode

Meter number (optional but appreciated)

The date that you are moving in

If you are buying the property, whether you'll be changing the name of the house

Who the current occupier or tenant is (optional)

Whether the property is a new build (recently constructed) - if you don't know just select 'No'

If you are a landlord or estate agent

Your details

The full address of the property including postcode

Details of the outgoing tenant or other person or business responsible for the supply, including forwarding address if possible

Date the outgoing party is moving out

Details of the new tenant or other person or business responsible for the supply

Date the incoming party is moving in

If there is any gap in dates between the outgoing and incoming tenant, please ensure that you let us know the full details (including contact details) of who should be billed in the interim in the comments box before you submit the form

Most of our meters read automatically but there are times when we will need to rely on a manual reading.

You will have the option in the online form of taking manual readings yourself if required or having a visit from one of our meter readers. However we strongly recommend that you take a photo of the meter readings when you move out of a property and when you move into a property if it is safe to do so.

Step-by-step guide to Meter Reading